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Contact PetEverX
Have a question about a custom pet portrait, figurine, brooch, or an existing order? We’re happy to help you choose the right format and prepare suitable reference photos.
We usually reply within 1–2 business days. During busy production periods, replies may take slightly longer.
Planning a New Custom Order?
To receive a more useful answer, please include:
- The product or format you are considering.
- 3–5 clear pet photos, including a front view and any important markings.
- Your destination country if your question concerns shipping or timing.
- Any expression, pose, collar, or detail that matters most to you.
Before ordering, please review our Purchase Notes, Shipping Policy, and Refund Policy.
Questions About an Existing Order?
Please include your order number and the email address used at checkout. If we have asked for photos or preview feedback, replying in the existing email thread helps us keep the order history together.
Current Production Time
Standard production currently takes 10–12 weeks before shipping. Shipping time is additional and depends on the destination.