Contact
Have a question about a custom pet portrait, figurine, brooch, or an existing order? We are happy to help.
Response Time
We usually reply within 1-2 business days. During busy production periods, replies may take slightly longer.
Before You Contact Us
- For a new custom order, please prepare 3-5 clear pet photos.
- For an existing order, include your order number and the email used at checkout.
- For production timeline questions, please note that standard production takes 10-12 weeks before shipping.