Purchase Notes

Please read these notes before placing a custom order. Every PetEverX piece is handmade to order from your pet photos, so clear reference images and timely communication help us create a more personal result.

1. Prepare Your Photos

  • Please prepare 3–5 clear photos of your pet.
  • A sharp front-facing photo is most important for the eyes, nose, expression, and facial proportions.
  • Side, back, and full-body views help us understand coat patterns, markings, posture, paws, and tail shape.
  • Natural-light photos are preferred. Blurry, filtered, dark, or heavily edited photos can reduce the detail we can reproduce.
  • If your photos do not show an important feature clearly, tell us about it before production begins.

2. Confirm the Details That Matter

  • Tell us which expression, pose, markings, collar, or small details are most important to you.
  • For framed portraits, the composition and background color are confirmed after ordering.
  • For full-body figurines, size is measured along the longest part of the body, excluding the tail.
  • Handmade work will include small natural variations; the goal is a recognizable interpretation of your pet rather than a machine-made duplicate.

3. What Happens After Ordering

  1. We contact you by email to collect or confirm your reference photos and customization details.
  2. Production begins after the key details are confirmed.
  3. We share a preview before shipping so you can review the likeness and confirmed details.
  4. Once the review stage is complete, the finished piece is prepared for shipment.

4. Production Timeline

Our standard production time is 10–12 weeks before shipping. Complex details, peak seasons, or delayed photo confirmation may extend the timeline. Shipping time is additional and depends on the destination.

5. Preview, Adjustments, and Refunds

We share a preview before shipping and include up to five revision rounds for requests related to the agreed expression, markings, colors, or other confirmed details. If you remain dissatisfied after the fifth revision round, you may receive a 50% refund and the custom piece will not be shipped. Other cancellation and refund conditions depend on the production stage; please review our Refund Policy.

6. Currency, Shipping, and Import Charges

Checkout is processed in USD. Your payment provider may convert the charge into your local currency. International duties, taxes, or customs fees may be charged by the destination country and are the customer’s responsibility. Please review our Shipping Policy before ordering.

7. Keep an Eye on Your Email

We may contact you if we need clearer photos, additional details, or feedback on a preview. Please reply promptly so your order can stay on schedule. If you have questions before ordering, contact us at peteverx@gmail.com.